2/10 – Dårlig
4. jan. 2026
We booked two suites, and it was clearly confirmed both in advance and at check-in (around 8:00 pm) that one of them was for three people. When we arrived, the room was prepared for only two.
Despite multiple calls to reception over several hours, no extra bed was provided. We were given conflicting explanations, and only around midnight were we told that the room was allegedly not intended for three guests—something that had never been mentioned earlier. Offering only a blanket for a 14-year-old was unacceptable.
After repeated follow-ups and eventually going down to reception myself, the issue was finally resolved by being given a third room at 1:00 am. The lack of follow-through and poor communication significantly affected our stay.
Birgit
Birgit, reise på 1 natt
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