A very mixed experience.
We arrived at 11am and were greeted by a lovely lady on reception who allowed my brother and his wife to check in early and even gave them complimentary breakfast, which was a great start.
However, when my wife and I returned at the official check-in time of 3pm, we were told by a man on reception that our room wasn’t ready. We weren’t able to check in until after 4pm. When we politely asked for the same complimentary breakfast as a gesture of goodwill, he refused and seemed flustered, and his superior had to step in to offer breakfast and two drinks.
Later that evening, the same man was rude and dismissive when we tried to use our drink vouchers. He told us there was no bar, refused to offer alternatives, and reluctantly gave us a single small can of Stella Artois. His attitude was patronising and unwelcoming.
In contrast, the lady from earlier remained kind and helpful throughout. Unfortunately, the inconsistent service and rude behaviour left us disappointed overall.