6/10, Bra
8. oktober 2021
OK hotel, terrible people at reception desk
It was a decent place. Not really a 5 star hotel, more like 4
The main disappointment was the personell at the reception. They were not friendly at all!
Since I am a Gold member and entitled to upgrade (when available) and late check-out. I asked about it and just got an abrubt NO! without explanation.
When I wrote a disappointed review about the check-in, the manager immediately wrote me back and offered an upgrade to another room. However, at that time I had seen the rooms and not much difference, except much more wind on the balcony so I turned it down.
When I later tried to ask about late check-out since our plane left in the evening I was told to come back to them in the morning of the last day.
They then said no, I had to be out by 11 am. When I went back to my room to pack, a lady came to my door and said, no problem, I could stay until 6 pm.
THEN 20 minutes later they called from the reception and asked why I haven´t checked out. They actually told me I was lying about the lady at the door - INCREDIBLE!
Lars, reise med venner på 7 netter
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