Extremely Disappointed with Our Experience
We stayed at this hotel this past weekend for my sister’s wedding, and unfortunately, the experience was very disappointing. For months, our family communicated with the front desk to ensure our rooms would be near the bride for convenience and comfort, especially since we had small children and needed to coordinate with her. Despite all this planning, the woman at the front desk deliberately placed other guests from the wedding on the same floor as the bride — but not her immediate family. We were given the worst rooms and were placed on the first floor while the bride was on the sixth.
The front desk staff member was often rude, dismissive, and at times didn’t even answer the phone. When the wedding party arrived, she was nowhere to be found. For someone who appeared to be the manager or person in charge, this behavior was completely unacceptable.
After months of preparation, we expected at least a basic level of courtesy and communication, but that was clearly too much to ask. I would not recommend this hotel to anyone planning a special event or family gathering — the lack of professionalism and disregard for guests’ needs was extremely disappointing.