Arrived back to my room to find the entire corridor had lost power no working sockets, meaning no TV, no kettle, no way to charge devices. Spoke to another couple on the same floor experiencing the same issue. Called the hotel and was told the nearest staff member was approximately 1 hour 45 minutes away in Edinburgh and to speak to reception in the morning. I ended up sitting in the breakfast area charging my phone, which isn’t exactly what you expect from a paid stay.
When I raised it, I was told the power had likely tripped due to the storm and that “someone must have plugged something in they shouldn’t have”, yet nothing was done about it despite them identifying the probable cause. I was also told that they’re “a guesthouse, not a hotel” and I was the only one who complained by quite a defensive member of staff the next morning and therefore don’t offer 24/7 cover. Interesting you’re charging hotel prices over a bank holiday weekend. You can’t market yourself as one thing and downgrade your responsibilities when something goes wrong.
Towels were also lacking and the TV had issues beyond the power outage by not being securely attached, I couldn’t use it anyway. The location and setting are lovely, but the service fell well short of what you’d expect for the price. A hotel (or guesthouse, sorry), should have basic contingency arrangements in place, especially over one of the busiest weekends of the year.
Awaiting a reply to get my refund, I would imagine others are too.
