We arrived at the hotel to drop our bags off but were in a hurry to get to an activity, so we asked if we could check in later when we returned\. I explained that we were short on time, but unfortunately the attitude of the staff member changed after making this request, which I found disappointing and didn’t really understand\.
When we returned later that evening, we went to the bar\. There was only one other table of customers, and as there were four of us, we waited at the bar and ordered our drinks\. A service charge was added to the bill\. As the drinks were already quite pricey and we were planning to have a few rounds, we politely asked if the service charge could be removed\. The barman became quite defensive and tutted, which made the interaction feel unnecessarily uncomfortable, especially as there hadn’t really been any table service provided\.
We then went to check in\. I had made two separate bookings under my name for two rooms\. When checking in, I was told that one of the rooms had been upgraded and was congratulated on the upgrade\. However, as both rooms were booked under my name and we were paying the same rate, it would have been nice and seemed fair for the upgrade to have been applied to both rooms, or at least for there to have been some explanation as to why only one room was upgraded\.
Aside from this, the room itself was clean and the property is in a very good location\. Overall, we enjoyed our stay, but the attitude of some of the bar and recept