I have never experienced anything like this at a property where I paid to stay.
I contacted maintenance because there was an ironing board in my room but no iron. What should have been a simple question escalated into an extremely unsettling interaction with a property employee.
The employee became hostile, gave conflicting explanations, refused to identify himself, and ultimately threatened to call the police to have me removed from the property because I continued asking questions to understand the situation.
I was staying alone and felt so uncomfortable and concerned for my safety that I hurriedly gathered my belongings and left before my scheduled checkout time.
When I tried calling another number to report the incident, I believe the same individual answered while presenting himself as someone else, leaving me with no way to escalate my concerns directly.
I reported the incident to Hotels.com, whose representative also encountered concerning behavior with this same employee. Hotels.com confirmed that a formal complaint was filed.
Do not stay here.
