Somos una pareja de España que viajamos a Estambul.
Cuando llegamos nos dieron una habitación y luego la cambiaron por otra más pequeña, no entendimos el por qué de la situación, luego en esa nueva habitación habían cristales dentro de la ducha y además no tenia una puerta..
Las personas de la recepción se mostraron muy atentas. Todavía no entendemos porqué nos cambiaron de habitación y además lo consideramos injusto.
We are a couple from Spain who recently stayed at this hotel. Upon arrival, we were given a room, but shortly after, they changed us to a different, much smaller one. We were never given a clear explanation for this, and we found it very unfair.
To make matters worse, the conditions of the new room were unacceptable: there was broken glass inside the shower, and it didn't even have a door.
While we must admit that the reception staff was very polite and attentive, the room change and the safety issues left us very confused and dissatisfied.