We discovered some dirty spots on our sheets and pillowcases, I went down to ask for new and the receptionist told me she would be right up. After waiting for 30 minutes I walked down again. She didn’t even recognize me nor remember that I needed new sheet and pillowcases. Tried to convince her that we needed new now, but she was less than interested. Another receptionist had to intervene to make her acknowledge our needs. She eventually came up with a sheet but no pillowcases. She told me that pillows didn’t have cases, after a short one minute argument, I took another pillow (we had a family room), ripped the case off and showed her. She still tried to convince me that they didn’t have cases. Eventually she told me that she would look, she came back after a couple of minutes with two new cases. She said nothing, no hello, no sorry, no nothing.