6/10 – Bra
24. april 2019
Terrible service
Terrible service and check inn. We (family with 2 small kids) arrived to the apartment (the address they sent by email) and the code for the door was wrong. We called the reception, they gave us another code. We came inn to the apartment, and there was others people stuff. We called the reception again and they said it shouldn’t be there and he (the receptionist) will come to us in 10 minutes. We were waiting for 40 minutes and called again. They didn’t answer at all. After while a woman called us and informed that it wasn’t our apartment, that they sent a wrong address.... the receptionist finally came and almost without say a word took us to another apartment. When we came inn to the new apartment it was no sheets for our kids, they neither brought the key to the apartment. So we had to wait another hour until everything was fixed. They didn’t apologize or actually said anything at all.
The apartment was ok, but not really in center, but a bit on a side.
We will never rent anything from this agency again.
Ekaterina
Ekaterina, familiereise på 2 netter
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