Very little negative to say, staff helped us booking tours, came with good info about Vietnam and Ho Chi Minh, helped us with transport, taxi, shops, maps, and always smiling, they answer back very quizkly through email and are very honest. Room was very nice, good beds, okay view, there were some bars and clubs right outside, but we heard very little of them. Very good gym, good air conditioning, nice pool on the top. Thank you Citadines for making our stay nice and memorable! Especially Andy and all the rest. We will definetely visit again!