I have had quite possibly the worst experience staying at this hotel and Expedia’s customer service has been beyond subpar. I feel my claim for compensation has been dismissed and that Expedia’s or the hotel’s customer service don’t care that I spent nearly $760 for two nights in a place I couldn’t stay or feel safe in.
I was attending a memorial, but couldn’t check in until the wee hours of the morning as my friends and I were driving from New York. After cancelling a room at another hotel that couldn’t accommodate our late arrival, I booked a room at the Quality Inn based on photos of the rental and paid in full. I was expecting bare bones and was fine with that. This looked decent. It was a suite that slept up to 6. Two queens and one pull-out couch. I was given an opportunity to cancel up until the day before, but went ahead with the booking, assuming all was fine.
Upon arrival just after 4am, we noticed that the check-in desk was shabby. I was fine with that. As long as the room was clean, my fellow guests were fine with it, too. On our way to our room, we noticed the stairwell had peeling paint and the carpet was dirty. As it’s a common area, while it felt a little seedy and we were a little taken aback, we just wanted to shower and get to bed so we could attend the funeral the later that morning.
When we got to our room, the door was propped open, which alarmed us all. We walked into the room and we could immediately see it was filthy. The pullout couch was grimy an