Receptionist are cold or dismissive.
Not having a computer system, but printed out bookings, that as neither in alphabetical order, nor by date, is antiquated.
There's stickers galore in the bathroom with an array of colours. The number of warnings printed on cardboard cards is a joke too.
If guests are playing around with the fire alarms in the rooms, they should get a fine, not a warning not to do so.
The key card needed to be validated each day, which is beyond stupid, as not only am I staying for more than one day, I've already paid for it!!!
No wifi in the rooms is so old fashioned, it's almost a trip down memory lane (one can buy access, which means it's there, Britannia are just cheapskates).
The rooms are alright, and the cleaning is well done (yes, I checked for dust on top of the mirror, tv etc, plus corners were clean), but there's paint stains on the bathroom florr. That's just sloppy, as it would take five sheets of toilet paper and about four seconds to wipe away.
The pamphlet with the hotels history looks like a cheap menu.
And here's probably the worst thing; they write about the history of the building, but they've also given space to Agatha Christie, which apparently has stayed in the previous owners recidence in Cheshire!!!! WHO CARES!!!???
The Britannia used to be a good hotel in the 90's and still looks great, I think, but jeeez it's gone down hill in so many ways.
Cleaners and doormen deserved praise, the rest should find something else to do