I was satisfied, because I love nice people and good service. We were staying 10 nights, and first night we got a room at ground level, near the exit. It was a bad experience for me, because I dislike bugs. I found several bugs, and in the morning in the shower, there stood a bug on the curtain. Horror for me..I told them in the reception, that it was a big problem for me. They didn't have another room, but acted very understanding and helpful, and they managed to fix it anyway. And offered to move the luggage. When we thought we forgot our key in our car, several employees came to help us. Really nice people working there. Thanks! Rooms were clean, and everything was working fine.