Positive:
- Staff at Earl of Sandwich were smiley, helpful & quick
- Smashburger was delicious!
- Starbucks w/preorder option from app
- Cool concerts
- Great security
- Very walkable & easy to get around
Yikes:
- 40 min to check in, long line & only 3 hosts. Then, one went on lunch break & the line grew even longer.
- Room wasn't available until 4:16pm! After a long wait & late access to my room, it was dusty! (Weren't they supposed to have been just cleaning it? The entire "reason" my room was late?) - - Staff were unapologetic about the situations as they arose. One specifically referred to "the concert" that night as the excuse for the hotel-wide chaos. (This concert was scheduled last year, so plenty of time to plan accordingly.) Guests don't want excuses; they want good service & to receive what they've paid a pretty penny for!
- Internet costs $12.99! (Who charges for WiFi anymore??)
- Valets were inattentive, apathetic and one actually sighed loudly & looked at me judgmentally when I told him my door handle just started acting up.
- No waters in room; not even ones to charge you for
- No coffee makers
- Outside windows were dirty enough to make pictures impossible
- No movie channel or even decent ones
- Bed wasn't the most comfy
- No air cond in lobby. (Be prepared to sweat while you uncomfortably stand for almost an hour in line for a room that isn't even ready.)
- BOTH self-check in machines were out of order.
- VERY high prices for EVERYTHING.