We had a 4 night stay in september at this hotel. Classification for 4 stars wasnt correct. It was a nice old building which is renovated, but thats about it what it comes to the positives.
I can start already with the check in. We arrived early, around 10am. Then we were promised that our room will be ready in two hours. So we decided to stay at the hotel a d not go to the city. To be meantioned, hotel is around 1,2km away from the old town.
After 2 hours a guy at the reception said we have to wait until 15.00. We then ended up to ger our room 14.00.
First day at our stay we didnt want cleaning by hanging a sign outside the door. We removed the sign after the day, but no cleaning were done at any other days either! Dirty towels, no toilet paper, nothing!!
Food at the breakfast is ridiculous and definitely not worth 4 star ranking. Juice tasted like water, bread was so chewy and hard that elderly people couldnt manage to chew it. Food at the restaurant at lunch/dinner is so dry that you need a bucket of water to get it swallowed.
Service at the reception is low quality, expect for two girls who were polite.
Corridors and stairs are so dark with minimal of lightning that it is almost to risky for older people to go there.
We were trying to order a cake from the bar, we ended up waiting for service for 15minutes, we gave up and left.
Definetly NOT staying at this hotel ever again!