I pre-paid with Hotels.com and was charged a few days before arrival. It was Texas OU weekend in Dallas, so rooms were hard to come by. I got an excellent rate on the site. The hotel called while we were eating dinner to ask if I was still coming. Yes and they said take your time. About an hour later they tell me the ratevwas wrong and they needed to charge more as it was a suite. They said we can put you in a room with 2 beds instead for the same price. I said whatever. Well, they were out of those so they said I could have my original room for more. I said no and they said ok, original price. Then they asked for my card. I said i pre-paid. They said we cancelled that one. I gave them my card and checked with Hotels.com. My original reservation was not cancelled. So, I paid twice, and Hotels.com said they would get back to me in 24 hours after they contact management. We're closing in on 72 hours without a peep from Hotels.com. I just want my money back from one of them! Other than that, the room was very clean. A strange chemical smell, but very clean nonetheless. Someone owes me money and the hotel was definitely pulling something. Beware of bait and switch and being charged double.