This used to be the best hotel in Dar es Salaam. Not any more, I am sorry to say. The overall appearance is a bit tattered, there was a crack in the sink in my bathroom and chips in the furniture. The food was disappointing, both the breakfast buffet and the a la carte in the Palm brasserie and the food in the Oriental restaurant. The service, however, was excellent and the staff all very nice and helpful. But a shakeup seems needed at managerial and chef level. Simply not good enough, Hyatt!