Despite of spacey, clean rooms with comfortable beds and excellent location close to the beach and at the very centre of Bocagrande, I would not recommend this hotel - at least to foreign tourists travelling to Cartagena. The hotel staff is generally polite (which I think that applies to most Colombians) and speak English - a conveniency not so often experienced in other cities of Colombia. Beyond this, however, the staff seems unorganized and unable to provide any help or service beyond checking in and out. For instance, they are not able to assist ordering a taxi, neither if trying to order a pick-up at arrival or when leaving. Taxis are of course easily available both at the airport, bus terminal and outside the hotel, but the taxis are very small (barely space for 4 passengers and no further space for baggagge. Which may require a family with baggage to travel in 2 taxis. Also, even Colombans themselves advise to order taxis rather than just picking one at the street, for safety reasons - especially for foreigners. All other hotels I've stayed in in Colombia have been able to order taxis or provide transport services. (Again, I personally experienced no threatening situations stopping taxis at the street or outside the airport despite my poor spanish and looking everything else than Colombian. But if you're not comfortable taking the risk, choose another hotel.)