I like this hotel, it's quaint, convenient, quiet, & clean! However, what should have been a simple, check-in, (which was for most part) has turned into a fight for money they took off my credit card, for Incidentals. & I am now having to dispute, with my bank to get it back!! It's a HUGE inconvenience, & for the consumer, it's a bunch of hurdles to jump over, rather than the Merchant owning their actions & pressing button to end this fiasco!!! It is what it is, just sucks!!!