6/10 – Bra
17. juli 2024
Ok hotel with a useless staffer
Reception wrote me on WhatsApp at 20:21 in the evening before or arrival saying they couldn't verify my credit card and would thus cancel my confirmed booking unless I update my info by 23:00. Card was valid with money on the account so there's no way to change info on an already confirmed booking. On hotels.com everything looked to be in order, and I showed screenshots for confirmation. The hotel staff showed zero interest in helping to solve the problem nor could he offer any reasonable solutions (as per hotel.com guidelines and common sense, I declined to my give credit card info over the phone). I tried confirming I was in fact coming to stay at the hotel the next morning but this was not enough of a "guarantee" for the hotel. Unable to comply with his unreasonable demands I assumed e would in fact lose or confirmed booking for the next day, which obviously is stressful. In the end, with no explanation or apology, it turned out it wasn't necessary to cancel our stay. This meaningless ordeal ended up ruining our last evening in Rome and was a complete waste of time. Hotel itself was alright, but their handling of this situation was extremely unprofessional.
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