Conveniently located only a couple of minutes' walk from Lugano's train station (its characteristic reddish building is in fact easily seen behind some trees from there), while serving at the same time as the point of entrance to the old town, being only a stone's throw from the main cathedral. Excellently placed for accessing both trains and the city center.
We stayed there for 4 nights. The hotel itself was super clean and seemed recently renovated. Room on the 4th floor was ok size, clean and quiet, but the best thing about it: it had this very impressive view over most of Lugano, which we're very thankful for.
Modern facilities, good buffet breakfast. Very helpful staff providing good recommendations and travel tips. Hotel price included cost of local transportation.
I would definitely choose the same hotel when I'm in Lugano next time.