6/10 – Bra
15. juli 2022
Bad, not coming back
The reception staff had an attitude from the beginning, idk maybe they were stressed that so many was checking in early. We we’re never informed about the breakfast hours or facilities. First time we came 2 hours before checkin we were informed that the room wasn’t ready and to come back. When we can back they just gave us the room keys and said 11th floor upstairs, and they was gonna bring our luggage up to the room. Not showing us where to go up or nothing.
Waited in the room for 1 hour. My husband even went down to the receptionist after 45 min and they only said that it wasn’t in the reception and to please just wait in the room, no apologies or anything. When I complained about it later they just said okey can I give you the information now? No sincer apology or explaining why the service was bad or maybe why she forgot about it.
Also, it seems dirty. The beds are fine and okey comfortable, but they use carpet everywhere which in the room you could see spots from maybe before that couldn’t be clean so it felt very dirty. The pool area and everything in general is so much older than it is in the picture. Also they let in anyone eat and drink by the pool with their private food, so my husband couldn’t even chill by the pool without getting filmed because he’s a white person. There’s no way we would come back here. Also the breakfast was very little and not good at all. All in all, if you are staying in Medan, don’t stay anywhere else except JW Marriott, just saying
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