This hotel was fantastic! It certainly deserves better stars, at least 4+! The standard of the hotel was clean and modern. We knew it would be a great stay when we arrived at the reception, it gave us a hint of the standard.
We came a bit earlier than check in, but Gracie was so helpful that she met us with tea while she tried to check us in earlier, which she sucessfully did.
We got great help with transport and booking to ba na hills which helped us standing in que when we were there. Lots of tourist there so it spared us a lot of time.
We booked transport further to hue when leaving, she helped us with call the driver to pick us up at the hotel and not the busstop.
The whole staff was amazing and very helpful and kind. But hands down, Gracie was excellent, we got a lot of great tips. The hotel should promote her! By far one of the best hotels experience we have had in Vietnam so far.
Would definitely recommend this hotel!