2/10 – Dårlig
7. juli 2016
Extremely poor customer service
Horrible customer service. Two of the employees were constantly sitting in the lobby sofa playing with their phones and seemed really irritated when clients tried to talk to them, ask them questions etc. Other front desk staff would repeatedly refuse to say hello to clients. They wouldn`t even reply when we took the iniative and said "hola" and "have a good night" etc. This was the case during the entire stay, so I just left the place, not even caring that I had paid for many more days.
The cleaning/housekeeping female employees were very nice and deserve praise for their work.
Mexico City in general is amazing and has wonderful customer service, and I really love the Mexican spirit of friendliness and great energy.
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