at check in we were not happy to be asked to wait and wait, passed check in time. I rather they told us that we couldn’t get the room by 2 PM than being asked to give then 5 minutes, 10 minutes etc...
The front desk need some training. They also up with my sister and I. I don’t know what happened but they should be more professional. It’s me who booked, paid for the room but the ladies acted like I couldn’t afford it. They totally messed up the name and still haven’t fixed it! So I still haven’t received the member card with my name!
I bookef the grand suite for 4 adults and 2 My siblings checked in and out, due to some of them stayed only 1 night/ few nights. But on the last night I got problem. The guy at front desk told me he made a favor to let my aunt stayed for free with us... I paid for 4 adults! With her we were exactly 4! No one gave me a favor here. My sibling had checked out. The front desk is a joke!!!
The grand suite was really nice. The cleaning staff and concierge/ bell guys/security guys, they all were above perfect. They made our stay so nice, felt like home. The breakfast, in room service was awesome . The food was great, even Pho was delicious and their Vietnamese coffee was one of the best in Vietnam! The pool was nice with covered roof. Thevlocation is nice for walk, not taxi :)
with the horrible reception I could give them 5 stars but other things and people were so great so I give them 9 /10.