We really expected much better from this hotel when we decided to book it, especially when comparing the price to the relative hotels. I have specifically ordered a non- smoking room, and in addition to that I dropped a note that the room must also be at a non-smoking floor, as I am allergic to the smell and most importantly our 1 year old son. Guess what, we were put on smoking floor and smoking room and we were forced to stay there for 2 nights with our 1 year old son. Babycrib was not in the room on arrival either. They offered a complimentary dinner for the inconvenience of smoking room which does not really compensate for our health.
As a gold hotels member I should receive some VIP benefits, but Room not ready, No room upgrade,VIP status not recognized, and Disappointing VIP benefits at the end.
Nevertheless, mostly friendly staff, relatively new but there may be technical issues around the hotel, where there was smell from the air conditioner, and faulty fire alarm that woke us up 5 in the morning and forced us to take the stairs all the way downstairs, again with our 1 year old :/
Hence, our experience was less than average and counting in the price we paid, our rating for the hotel is low.