Sheraton New Orleans Hotel

I did not think that opting out of clean towels would mean that the room would not be cleaned or restocked. I think shower caps and Q-tips should be stocked and not need to be requested. The mattress was too soft in one of the two rooms that I stayed in. The front desk staff were very helpful

On our final nights stay, we woke up to roaches in our room. Manager offered to spray with our belongings in the room. Requested new room. Given room with other guest inside already. Given 2nd room, which smelled of mildew immediately upon entry. If it were not new year's eve and hard to find new room, we would have left.

Overall the stay was good, a little loud late night with people coming back to the room. Saturday evening January 5th we came back to the hotel bar for a drink after dinner, we waited about 10 minutes at a table for service no one came so we left. I would say the service in the bar is slow, if at all.

The location was great—walking distance to many attractions, including the WW II Museum, aquarium, and French Quarter. The room was comfortable, quiet, and clean—and we had a view of the Mississippi River. The entire staff (front desk, bell service, valet, and housekeeping) was friendly and efficient. We’ll be back!

Rooms were great