2/10 – Dårlig
15. sep. 2025
Reservation Bait and Switch
I can't speak on the hotel itself as I did not stay here, but what I can comment on is my experience with the Wyndham Grand.
I originally booked a room here for 1 night flying into Toronto. I was really looking forward to staying here for the amenities and proximity to the casino and the falls. A week before my stay, I was contacted saying I was rebooked at the Embassy Suites due to wildfire evacuees. Embassy provided similar amenities and was right next door, so I was OK with the upgrade. I was told there would be no issues at check-in.
After traveling all day, I showed up to the Embassy and they didn't have my reservation. After 30 minutes, I was told I was rebooked again at the Doubletree. While a fine hotel, it was a mile away - far enough to not be close to anything. I was told I should have received another call, but I didn't, so it was chaotic and I traveled a very long away to be left without direction.
While this hotel looks nice, their communication is horrible and you may show up not being able to stay.
KRISTI
KRISTI, reise med venner på 1 natt
Hotels.com-verifisert gjesteanmeldelse