Quality Inn & Suites on the Bay near Pensacola Beach

You need to remodel the hotel

This place is grossly misrepresented on this site. False advertising for sure! It is more of a 59.00 a night motel. Luckily when we got there and saw how misled we had been, after much discussion we were fully refunded.

The only thing we liked about the place was it had a small private beach and we got a room facing the ocean.

Probably the most over priced, lowest quality hotel I have ever stayed at. Seems like they don’t feel a need to improve conditions due to limited options in the area

The first room I checked into was room 129. There was stains on the bed skirt that were sexual in nature. There was rust on the towel rack and the ceiling had water stains and mold. So we switched rooms to 149. This room had people argue in outside of our hotel door. The bed was uncomfortable, the toilet constantly ran all night, the fridge made noises, the paint was done badly where you could see paint splattered on bathroom furniture, and you could see the pervious paint job. I also lost my drivers license here and the hotel staff wasn’t helpful in assisting us in finding it. The last thing was our hotel room door was broken to the point that it would still lock but you could visibly shake it. Our key cards didn’t work half the time until the staff replaced it. If you’re looking for a place to stay then go elsewhere. The price was way way to much for a quality inn and it wasn’t quality inn standards either.

The photos online gives the impression that this hotel is a nice place for a family vacation but it’s NOT! Granted it is in a good spot as far as the small bay beach; however, the condition of the hotel is horrible, the restaurant was never open and the housekeepers are rude. Only one of the front desk clerks was nice. My initial issues was the bathrooms which they offered to move us to another room. Next it was the bedding. Of course your bed is made when you check in so we went to the beach that night and stayed a while. So when I made the bed, I removed all the covers to make sure the kids hadn’t put any sand in the beds, my husband spotted the soiled comforter. Apparently, the housekeeper just flipped it over from the prior occupants’ stay. Finally they brought all new bedding and I changed the beds and finally made up my mind to check out the next morning because by this time it was near midnight. I laid down and finally tried to rest and I saw something crawling from my peripheral view. We turned on the lamp and jumped out of bed because it was a roach!!!! That did it!!!! I checked out of both rooms and we left seeking another hotel after midnight! We were six hours from home with five kids driving around Pensacola Florida trying to find a room during Spring break!

My wife and i had a great stay. Everyone was friendly and willing to help.

Not impressed! If I had not booked for 2 nights I would have moved after the first night. The comforter had a blood stain on the underside, the baseboards and corner in the bathroom need a good cleaning, and the coffee pot didn't work. However, they did bring a new pot and a clean comforter when I brought it to their attention.

While the staff was courteous and helpful the physical facility leaves a lot to be desired. A clouded front window obscured the beautiful sunset over the bay. (The sunset view was the best thing about the hotel). The floor was swept but had not been mopped clean. The left side of our king bed was uncomfortable with springs felt and a slant toward the floor wanting to roll me that way. The finish on some furniture was heavily warn. The vanity faucet leaked water on to counter sometimes. The towels appeared clean but did not smell fresh. They smelled a little like rancid grease. On the positive side, the on-site Italian restaurant was delightful.

That's it then had gotten a room facing the building after paying an additional fee for a deal also the AC for heat unit workout in the room I was originally signed I was reassigned to two different rooms finally got the view that I need it and paid for unfortunately my stay was not good