Aloft Atlanta Downtown

Towels were not available, noise, the atmosphere was not comfortable or cozy like others one I have stayed in.

They're reasonable and decent.

the hotel itself is good quality wise but the staff needs to show more hospitality.

Pretty good.

Was terrible, I’ll never stay at this hotel again. They had their extra clean stickers on the doors (Covid-19) however the room still had dust and dead bugs on the counters and lights. Room had a lot what looked like water damage and possibly mold on the ceiling. Also they have a $75 refundable incidental charge that I still haven’t been refunded. It’s $32 a day to park at the hotel and the parking lot is trash...... literally bags of trash in the parking lot. Over all the hotel was dirty and not worth the money, you can find 100 times nicer hotels in the Atlanta area for the same price, however the front desk clerks were extremely nice.

My room was dusty and due to covid there are no in service guest services and yet you are charged a resort fee for no additional services unless by request before 3 pm. I was told the parking was only 32.00 a day. I can see being charged once but multiple times at an under 3 rated hotel is false advertising that the front desk lady sold me. They forget to add the resort fee pricing and city pricing resulting in about 45.00 a day if you include parking. For the price you might as well stay at a 5 star hotel that has parking included if you need it.

Good

Definitely a good stay and great price

I was very uneasy when a vehicle was broken into within an hour of my arrival. Minutes after there was a shooting out front. You all should definitely hire more security. I won’t stay again with one unarmed guard on the premises. Based on what I saw, this property is waiting for a homicide to change things up.

Service was so mediocre from the start of the stay I was late for check in but they did their best despite having a long line in front of them. I was given my key and able to settle into my room around 8pm. I appreciate them enforcing the mask rule in their lobby. I ordered food and left my room to retrieve it from downstairs. In that short amount of time the key to my door stopped working and I was locked out. I had to travel back downstairs to ask for help. Turns out the battery on the door was completely out. They had to call an engineer to come fix this. I was told to wait at my door. After waiting 15mons I grew tired and nervous because I’m standing in the hallway of a hotel alone with no clue. That’s a scary situation for anyone traveling alone. Engineer finally came and I was back inside. I settled inside and read myself to sleep. Only to be woken up several hours later around 2:45 am by the building emergency alarm ask every to evacuate the building immediately. This put me in panic mode. I ran down the stairs. The folks at the desk didn’t have much information and I waited outside like instructed for 10mins. After the alarm went off I went inside to see what was up. I was nonchalantly met with a “everything is good. Somebody just smoking in they room.” I am now pissed and my stay is ruined. I want a refund immediately. This stay has been insanely inconvenient. I will never stay here again. I don’t even feel safe enough to stay for the remainder of the evening.