W Chicago - Lakeshore

We stayed at the hotel for my birthday and new year. I was expecting some kind of appreciation for being there during this special period of the year however nor the hotel neither the staff made is special. A bit disappointed. Overall the hotel was good. Would recommend!

I took my 3 grand kids to the hotel for new years. We stayed two days arriving on the 30th of December 2019 and checking out on the 1st of January 2020. I brought food that had to be refrigerated and microwaved. The hotel only had them upon request. I wasn't able to get one because there were only so many. My food was wastes and I spent money that I didn't plan on spending on food because of it. Other than that we enjoyed our stay.

Never have i ordered roomservice but decided to splurge and order $6.00 gelato foe my daughter and freind for a late nighr treat. Originally i was told 30 to 40 minutes, then 1.5 hours go by and nothing had shown up. I wasnt feeling like a phone discussion so i went downstairs to the frint desk for a face to face conversation. The persin there called the kitchen and they seemed not to know anything about it. I asked to make sure it wasnt gojng to show up in my bill and was told no. That was it not a Sorry or appology just No. This is why i dont orser roomservice i guess.

I booked this room for the location. Check in according to hotels.com was supposed to be 3:00 p.m. We got to Chicago early and checked bags. Asked about room and told it wasn’t ready. Later, when we checked at 4:30, the room was still not ready. We went out without being able to change/get ready and got the alert about 6:00 that the room was finally available. Too late to use to prepare, relax, and enjoy. Returned after a nice evening out and left the next morning.

We had a good experience.