Sheraton Indianapolis City Centre Hotel

An employee tried to enter our room at about 3 in the afternoon Even with the do not disturb sign on . Literally opened the door but we had the latch on Then a male raised his voice and said ohhhh housekeeping . Walked to the garage and found two people going through my car. Then later found out my other vehicle had the tail lights stolen and was hit by a car on both sides . The hotel knew about this at 6am in the morning We realized this at 5 pm and they said nothing to us . Even after I complained they failed to tell us that there had been a police report . I stayed the rest of the night and still no one said anything . Yesterday I received the police report and found out that there were 3 cars hit by one car . The hotel claimed there were no cameras . None of this makes any sense . I will be getting a lawyer

Staff were all friendly and very helpful. Room was clean and tidy. Loved the vintage elevators! Location was centered in the middle of various restaurants, shopping, and entertainment! Only downfall was the cost for parking ($44) per night. There were public parking garages only a few blocks away that cost half the price. Next time we stay in Indy we will remember to check this prior to our trip. Otherwise it was a good stay for Valentine’s Day ❤️

Very pleasant check in by Canary, and our room was great, there was water, tea and little treats everyday in the lobby which was a nice little treat, lots of bars and restaurants close by, a short walk to Mass ave and the Pacers field house. a Starbucks in the lobby wat great too.

Such friendly staff and wonderful,comfy room

Beautiful hotel. Friendly customer service. Clean room. Comfortable beds.

We love staying here, but this time the rooms stayed hot and would not adjust. This was the case for the rest of our family in other rooms as well. Also, maid service was almost non-existent. We got fresh towels and toilet paper, and that is all. We had no coffee for the morning, the bed was not made, and our trash was overflowing, but was never taken out. These are our only issues. Everything else was wonderful just like the last time we stayed. The front counter service was excellent!

Staff was great, courteous and very attentive!

Bed was comfortable but hotel was on heat so couldnt get room cool enough to sleep well. Not connected to skywalk so it is a tad far for convention center. Weather was good for this time of year or this could have been a real issue. Sink got clogged and wouldnt drain on morning 3 of 4. Still clogged when we returned that night. It had very gross stuff in it. Cant believe housekeeping didnt get that resolved. Called around 8:45pm. They snaked the drain for 30-40 minutes starting at 9:30pm. It got fixed but very loud and late at night. Staff were all very friendly.

I changed my reservation from this tool (hotels.com) prior my stay. Change (added one day) was not transferred into Sheraton's system successfully, but was in my Hotels.com profile as valid booking. Sad thing was that I had to call to Hotels.com and sort the problem on my own. I end up paying international call fess over 30 euros. So I am mostly disappointed how Hotels.com service work, and a bit how Sheraton just raised they hands and said fix this on your own.

Wes was excellent the only real problem i have is why would you charge your guest so damn high for parking,you offer a good price for a stay then you gouge them for parking,that doesn't make good business sense and doesn't seem fair when i can go around the corner and pay 20 dollars for parking you really should reconsider this policy,because i am going to mention this on Facebook,that this just isn't right