6/10
My hubby, kids and I visited this location during memorial weekend, while going to Busch gardens.
Overall the hotel was ok, the pool my kids enjoyed, and of course the added touch of our chocolate chip cookies was amazing!
But there were a few disappointing factors, the carpet smelled like mildew and the smell hit you as soon as you walked through the door. And we stayed for 3 days, I informed the staff of upon arrival and throughout our stay. Housekeeping did their best to fix the problem, but you could tell it was probably from people coming into the room after going to the pool and having their wet clothes laying around. I finally just decided to try and live with it and we stayed out of the room as much as possible, by going to the pool, arcade and sitting in the lobby playing games.
There were stains on the carpet, and the radiator cover startled us when it randomly fell off at 2am while my kids were sleeping.
My only other concern was that I was charged daily small random charges and when I questioned the staff no one could directly answer. I informed them that I would prefer to charged just one fee, versus a daily room charge, they said it should drop off and then there should be one final charge. The staff was friendly and eager to help. The air conditioning unit went out, but when we reported it maintenance came immediately.
Our overall stay was not bad, but I will not revisit this property, especially with the mildew smell in the carpet.
Aricka
Familiereise på 2 netter