DoubleTree by Hilton Williamsburg

Comfortable hotel located near Busch Gardens. Staff was cordial not necessarily friendly (no small talk minimal eye contact...) The room & bathroom were comfortably sized for 3 people and it was generally quiet even being located by the elevators. We stayed just one night and would consider returning if there is need to do so. There was a Starbucks and a handful of restaurants within walking distance as well.

I will start by saying that the trip ended on a good note, and as they all is well that ends well. The trip began like a nightmare. I reserved a double queen and sofa bed for 2 nights and paid up front. I arrive at the hotel to be told that they have overbooked and not only given away my room, but there are no available rooms in the hotel. I am give this information after waiting approx 15 mins, and I still had to ask or else I probably would have been waiting for twice as long. I was told I would have a resolution in 5 mins and the situation wasn't resolved until approx 30 mins later. They ended up paying for one night at the Residence Inn about 15 minutes away. The room was a king with sofa which wasnt what we had at the DT, but it met our needs. We then had to check out, go back to the RI and check in with them. Luckily this time they had a room for us. Ultimately I don't what resulted in their gaffe, but it definitely left a bad impression on us. On the plus side, the rooms were nice and clean. The lobby, dining options and amenities were quality, and the location was a big plus (approx 5 mins from Busch Garden).

I was disappointed that the room was rather shabby. Bathroom was only so-so clean, the refrigerator emitted a high pitch whine so that we had to unplug it, and the thermostat didn’t really work. The beds were comfortable. The staff was very friendly and helpful, and the downstairs facilities were quite nice—the fitness center was first-rate and the restaurant food was tasty. Just wish they paid better attention to the rooms.

Very nice hotel. Beautiful lobby. Game room for kids. Awesome heated indoor/outdoor pool. Minutes away from Busch Gardens. Not far from Colonial Williamsburg.

EXCEPT FOR THRONGS OF RUNNING,YELLING CHILDREN THE STAY WAS PERFECT.