DoubleTree by Hilton Williamsburg

Customer service was amazing. Everyone was very friendly and helpful. However it is IMPOSSIBLE to reach the front desk. Took me 15 MINUTES of being on hold and transferred to actually talk to someone AT the hotel. My one other gripe is the pool. It wasn’t close to the guest rooms so you have to walk awkwardly through the lobby all wet. Plus there was no hot tub, TVs or fire pit. So the silence was awkward, and then there was nothing to do but float and leave.

Great hotel if you are going to Busch Gardens. Hotel does offer shuttle service to park for $7 per person. Restaurants onsite are nice. Breakfast is buffet style and service is exceptional. Pitchers restaurant and bar is nice food is okay at best but they do offer a wide variety to choose from. Bar staff is very friendly and accommodating. Would definitely stay here again if in the area. Hotel overall is very clean and staff is friendly and helpful. Hotel does show a little sign of aging but due to all the other positives I would not let that sway a positive review. Great place for couples or families.

Our stay was very nice. The Hampton is super clean and smells fresh. The staff was friendly and helpful. The bathroom was a bit small, but the room was very spacious and comfortable. We would highly recommend this hotel and we would stay here again in the future.

Bed was hard, bathroom was small, A/C had a knocking sound and bathroom door was hard to shut. This site didn’t disclose the shuttle fee. We paid a lot for the room just for that service and had to pay for it on top of the room charge. Domestic disturbance outside of room lasted for 3 hours in the middle of the night. They should have moved the situation away from the hallway. Called and complained and was told police were coming back...only to hear a man yelling “hey cop. I see you cop”. Over and over....he was screaming about his wife being taken away. Later a woman showed up screaming obscenities and was complaining about a woman being naked. Im sure I wasn’t the only one effected by this event. Was compensated by a round trip shuttle ride. I barely slept and was rather annoyed with the whole situation. Place was over priced. 176 a night...plus the cost of the shuttle?!? We only booked it because of the shuttle. Since it was wine festival, we figured it would be safer to do so. Should have used Uber.

Comfortable hotel located near Busch Gardens. Staff was cordial not necessarily friendly (no small talk minimal eye contact...) The room & bathroom were comfortably sized for 3 people and it was generally quiet even being located by the elevators. We stayed just one night and would consider returning if there is need to do so. There was a Starbucks and a handful of restaurants within walking distance as well.