Caribe Hilton

Excellent Hotel and property. Would highly recommend this for a family trip or even as a couple trip. Easy access to get all around - good restaurants on site and nearby. Downside is uber pickup is just at the end of teh property - they are not allowed to come to the main entrance but that really wasn't an issue. Room service was a bit slow - multiple times we had to go down to the front desk to get towels, other items as it took over a hour after multiple requests. Overall - we would def stay here again.

A little pricey. But the overall was great.

The property is very nice however a few issues: food service is extremely slow. You may not get your food from any one of the restaurants until 40-1 hour later. Also there is a very high service fee per day tacked on to your bill and if you do room charge to anything they automatically place a pending hold on your credit card which messes up your card and makes it difficult at the end of your stay to figure out what’s owed vs what’s pending. I left days ago and still have pending charges. We also had issues with checking into our room which ultimately required a manager get involved. Nevertheless the property is very nice, rooms are nice, and the beach and pool area are nice. Everything is a charge though - to use their floats, tennis rackets, and paddles, which is absolutely ridiculous. Most resorts provide those to their customers as part of the resort activities. Why am I paying a resort fee but also paying for resort activity objects?! It’s nuts

It was awful that we were put into “Garden Wing” at check-in through we paid for “Beach Wing”. Hilton front told me it was a matter of Hotel.com, though I insisted with my reservation proof. I called Hotel.com, and Mr. Grim helped me out. He discussed with Hilton Manager and got to move me to “Beach Wing” next day. Also, the room in the “Garden Wing” was incredibly humid and smell of mold. My wife felt sick. The receipt paper on the table got soft in a day. Do not choose “Garden Wing”. Initially I was told to move between 4-6pm then my family had been waiting in the room since 3.30pm but we were finally informed and moved from 7.30pm. Those are all the negative part of the stay, and otherwise, it has been great experience. Good service and good access to nice beach and pool. “Beach Wing” was so different and did not have problem.

Great location, close to Old San Juan but relaxing resort vibe. Nice balance of beach front and pool areas. Multiple restaurants on site and nearby.