The Westin Indianapolis

The ironing board was out, the luggage stand was out, the soap and shampoo were still in the shower. That’s not the standards to a Westin Brand

Overall, the stay was good. Staff was excellent and responsive. I have stayed at this property in the past with no issues. Bottom line, the room needs updating. Peeling paint in bathroom and the air filter had not been replaced since, I’m not sure (the only reason we noticed the filter was it was left cracked open and not screwed shut).

Came for a sports weekend. Very walkable to both Bankers Life and Lucas Oil Stadium. Very clean and comfortable stay. Very safe as well.

To expensive

I will never book with Western ever again we booked one month in advance and upon getting there we were kind of like to our venue and did not realize that the Westin had taken our King room and given us a double bedroom I'm disappointed that they would do this to one of their customers thanks to hotels.com they did give us a little bit of a refund but not the refund that I was expecting but hotels.com made at least some type of effort the Westin was very stuck up and very proud of what they did by screwing one of their customers so therefore as highly as they were talked about I will never ever recommend anyone to go there and hotels.com should take their listing out of their website if this is how they treat their customers I don't care they had other rooms available but instead they gave our room away to someone elsewe have no problems every time we booked with Hilton they don't give our rooms away when we booked with them so we will book with Hilton from now on no matter the distance we will have to travel to our venues from now on