We waiting 3 hours after our check in time to receive a room, we booked 2 weeks prior to our check in. The front desk receptionist was unprofessional and stated it was first come first serve based on complaint, not booking order. Our first room was 85 degrees, maintenance was called and entered the room with no knock or notice. We were able to transfer rooms but the shower facilities were subpar (shower handle assembly was coming loose from the wall, shower rod was barely hanging on, no soap in dispensers, and significant water damage on walls). Place is run down and poorly ran, be aware.