SureStay Plus Hotel by Best Western Ottumwa

The room was almost perfect except it did have a bit of a musty wet smell to it. When the booking was booked I did ask for a walk-in accessible shower due to a hip injury. That was not the room we were given we were eventually shown a room with a walk in come but it was much smaller than our original room so we kept our original room.

We couldn't get into our first room. It took about 2 hrs to finally get us switched to another room as all the ones they tried had stuck doors, occupants, or dirty rooms. A day before coming I tried to call to get a different set up due to the change in our part's number, no one answered. I tried again.the next day amd still no one answered. The staff that worked with us were friendly, but not very helpful. The property was very rum down since I had been there 2/years before.

Great customer service, the receptionist was very friendly. Got checked in quickly, and went up to our room. There was 2 queen bed. Everything was clean. Took a quick shower and went to bed. As soon as my husband sat down on the bed by the window it sinked down. Good thing there was two bed, so we ended up sleeping on the other queen bed. Other than that, I think the hotel is pretty decent.

Worst stay of my life. Blood on the walls and sheets. Nothing was cleaned and the sink and toilet were both clogged.I will never book a room at that hotel or through expedia's service due to their lack of customer service

The hotel needs to be updated. Also our door wouldn't shut all the way.i felt scared.drapery was torn.hot tub and pool were shut down. Staff was on phone or just sitting in a chair.

The 1st room was freezing had broken window the 2nd room had dirty socks and gloves in it. The coffee was nasty and their . breakfast at 6am was cold. Very ran down and definately need new room cleaners and a maintenance person and dont be so cheap. The hot tub was broke down.

Even though it is managed by best western, property was unclean hallways and stairwells ad not been vacuumed for quite awhile. Wish the year the property was built was included in the listings.

Overall good hotel only complaint is the shower head had a leak at the connection so sprayed water on the floor and the furnace/ac unit in the room leaked on the floor so carpet was wet

The property is under renovation and so there was expected renovation inconveniences however the property was clean, had a good breakfast each day and the staff was exceptional. Rhonda and the Manager went above and beyond to be welcoming, accommodating and made my stay awesome!

There was blood drops in the elevator. Our room smelled so strong from paint. We had hair on our sheets and in the bathroom. There was no ice. There was a yogurt in the refrigerator that was not ours. All the rooms next to us had the doors taken off and they were leaning up against the wall. We would not stay here again.