Hotel De La Ville

Old charming building with a great location. Could use a few touchups around tile and grout in the bathtooms but overall clean and nice. Breakfast was great snd staff was very friendly.

The hotel is in an ideal location. The room size was excellent for a superior king. However, the bed was horrible, two twins pushed together to make a king. One mattress was good and the other poor. Cold showers 2 out of 3 nights due plumbing issue. Not acceptable for a 4 star hotel.

Beautiful room, excellent staff and perfect location!!

Fantastic location no doubt. It is not my first trip to Florence but the service in this hotel is terrible. I travel extensively, the front desk staffs are not consistent in helpfulness at all. I sent 2 emails weeks in advance to enquire on some enquiries. No response at all and they did bot even acknowledge my emails. The only friendly staffs are at breakfast and house keeping.

Perfect location. Warm and friendly staff and an excellent breakfast buffet. Front desk was very helpful.

Beautiful hotel in a beautiful city. We will be back

Great location--great breakfast/friendly and great service-- Condition is a bit dated, but pretty good shape Cleanliness: sheets had stains. Food was left over in the fridge from previous stay--very poor

The location couldn't be better, so close to everything. The staff went out of their way to ensure we had a pleasant stay

Most beautiful hotel and staff. In the heart of Florence so easy to get to all the sights. Wonderful staff,room upgrades and escort to our rooms. Would definitely stay again and recommend to all with 5 star rating. And breakfast included

This is an old hotel badly in need of refurbishment that is a two star hotel masquerading as a four star hotel. The staff are extremely unhelpful and in some cases, positively rude and take every opportunity to add fees and charges to the bill. The rooms are overpriced and the only thing the premises have going for it are the excellent location.