Residence Inn Atlanta Downtown by Marriott

My visit was great upon arrival then started to get weird as I checked in and the front desk staff stated there would be an incidental fee. Money is not an issue. Discrepancies in the actual amount of the additional fee were and had me raise an eyebrow. When I arrived the third shift staff stated the fee was THIRTY DOLLARS but charged my card for TWENTY DOLLARS . The next morning I was supposed to check out but due to the kids staying up late I booked the room again through Hotels.com for an additional day, since they were so worn out. The receptionist for morning shift called to let me know that she seen the updated booking and that all I needed to do was come pay the incidental fee of TWENTY DOLLARS for the extended day and get new key cards. The ones from the night before were inactive. Later that day I made to the office to pick up the keys and pay the fee which was now FIFTY DOLLARS!!! Now here’s where my problem with this business came about. This fee just fluctuated 3 times in less than 24 hours. Third shift receptionist said THIRTY but charged TWENTY, the FIRST SHIFT RECEPTIONIST/MANAGER called stating pay TWENTY, the SECOND SHIFT RECEPTIONIST which arrived AFTER I SPOKE WITH THE FIRST SHIFT MANAGER and instructed to pay TWENTY DOLLAR fee insisted I pay FIFTY DOLLARS and I’m now locked out of my room. I’m furious by this time. I spent about $300 for two days and I’m locked out of my room for a $20,$30, or $50 incidental fee. Almost seems someone was pocketing money.!

Place looked nice in pictures it turned out to be decent in person. Didn't like how the toilet paper was already used, and the dish soap was already opened and in the bathroom cabinet it had a used towel thrown in the back. This stay made us feel like the room was not cleaned after it was used. We weren't comfortable sleeping thinking someone just slept there and than reused on us.

It was great stay and relax

Nice stay

I arrived two hours after check in and they didn’t have a room available for me even though I reserved my room two months in advance. Staff was unfriendly and not helpful in any way.

Beds were a little small but overall, everything was great! Definitely stay here again

We got the king suite with the pullout couch. Everything was awesome about the room, except the pullout couch was terribly uncomfortable. So I recommend you don't sleep on that unless you have younger kids. It's an old building that has been updated. The staff was great!

I really enjoyed my stay in my suite it was very nice & comfortable . Loved the full kitchen in the room & the view of downtown was amazing . Also love the security in the hotel you can’t go to any floor in the hotel if you do not have a room card that was my very first time seeing that thought that was very unique & highly considerate of guests safety

My husband was Trying out for MasterChef, so we needed a hotel with a kitchenette and that was convenient to the tryout location. This one fit the bill perfectly! Last minute we found we needed to bring our dog along, and fortunately, this hotel was dog-welcoming! Although we only stayed one night, we’d gladly return here for any future stays in Atlanta!

I paid for two days but I only stayed there one day and I was refused a refund or a stay at another hotel at another time. I didn’t like that.