Tru By Hilton Cleveland Midtown

It was a no smoking hotel but smelled like marijuana everywhere.

I enjoyed staying at the Tru. This is my second Tru stay and I will definitely stay at a Tru again in the future. The rooms and setup obviously had a lot of thought and innovation go into their design to create a more modern hotel feel. I think they did a very good job.

First of the location of the hotel looks extremely vacant and isolated. I had a horrible experience. The check in was unprofessional. Two employees were talking to each other which slowed down the checkout. Then there was noise all night preventing me to sleep. There was no soap in the room. And there was left over refrigerator from someone’s else’s stay which made me question how clean was the room. Then the little sleep I did get was interrupted because a person called saying my pizza was down stairs. But I didn’t order a pizza. To top it off at 6:30 am someone bang loudly on my door and screamed are you taking a shower. It startled me and woke me up so bad I got a headache. I said no and they person walked off. Then someone called 20 mins lasher asking me the same question 😠😠😠😠 claiming there was a a flood in the lobby. As I immediately left the hotel a lot earlier than planned I did not see any sign of water in the lobby. I’m beyond upset.

The hotel lobby and the room were very clean and fresh

The stay

I was amazed at how clean the room was. Also, the service was AWESOME!

Everything was well thought out and helpful. It was very clean.

Good stuff: The staff could not have been more friendly and helpful and willing to fix any issues. They were kind and bent over backwards to get our family breakfast when we missed the time for the buffet by 15 minutes. The room was clean and deco cute and welcoming. The soap and lotions provided were good enough I looked up the brand online to buy for our home. Overall a great stay and we would come back to a Tru hotel. Bad stuff: Half the electric in the room went out, they did fix it as soon as they were notified, it was a breaker issue. The pillows were tiny and had no support really need replacing. There was a used condom in the trash can in the back corner and although understandable in a hotel its really not good as our toddlers could have gotten ahold of it.

We booked based on Standards of Cleanliness by Hilton. This was not good - first let me give compliments to lady checking us in - very nice and pleasant. The room however was a different story. The toilet ran on and off all night, the plugs in the bathroom for hair dryer etc did not work and the heat was difficult to adjust. - But the real problem was it was not clean - we always check the beds - these mattresses sat on a wood frame which was much bigger than the mattress - totally dirty underneath the mattress. The chair in the room had so much dirt in the crease where it was sewed that it made me feel sick to look at. We would probably have checked out immediately, but the middle of the room had been cleaned so all the dirt was not apparent at first. We were tired and made the best of it - but never again. Hilton let us down big time

Good stay overall. Room looked really clean, but there was milk left in the fridge from previous stay. And garbage behind the trash can that wasn’t cleaned up. Otherwise, the staff was very nice and it was a comfortable space.