Fairmont Chicago at Millennium Park

Only two pillows and the room temp was set to 90 and the room was still uncomfortably cold

Relaxing birthday weekend stay in 1bd suite with amazing view. Huge tub double bed (didn’t need it) very comfy. Only complaint was room service was soo slow. I didn’t like that. All things considered, I would definitely stay again. Ms. White

Nobody around. Hotel looked empty. They don’t clean your room due to COVID. There’s a parking entrance just at the back street at 221 N Stetson Ave with good pricing for parking and the walking entrance is probably 30 ft from the Hotel entrance. Highly recommended. The only problem in this COVID era is that you need to book a hotel stool with at least a table to eat and preferably a fridge, a microwave oven and a kitchenette because there are no places to eat. Everything is to go.

Stayed for two nights and the whole time, saw only 1 other guest. We felt like we had the entire hotel to ourselves. Everything was clean and in order. Hope the hotel and surrounding businesses will make it through this pandemic.

very nice hotel in a great central area only issue and Ive had with many of your listings INCOMPLETE INFORMATION other fees not listed amenities fees with no amenities please credit I also had a free night to use and it only covered half the room? What is that ? and a $51 overnight parking charge not even 18 hours there so please get it together

I very disappointed on the room the pictures online are way different than what is in person.

Although we understand limitations in the time of COVID, our room should have been 5 star for the price $600 per night. This was 2 star at best. If you reduce amenities, the price should reflect that. We stayed at the Fairmont a few years ago and i was disappointed then but actually forgot this was the hotel we stayed at when booking this trip ( my bad). Bedding had stains, only 2 very scratchy thread bare towels. Other things missing were understandable because of COVID. Also charging a $20 "resort fee" to cover internet and $5 off breakfast is just irritating, a latte is priced at $10, so basically you are paying $5 for a latte ( regular Starbucks price) This room should have been $200 per night tops right now. We don't mind paying for luxury, but we do mind "nickel and dime" charges and a real lack of any service whatsoever for a luxury price.

Great location but offered no amenities. No coffee or tea in the rooms

The room looked very nice and well organized. And we had a pretty good view of the city. It was a little hard to get the room to be cold. But the toom and hotel were great. Definitely recommended.

I have stayed here previously but this time was the first time post COVID lockdown. My main complaint is the lack of valet parking. This is not exactly an area (Upper/Lower Wacker) area where you can find self-parking easily. I spent a good 45 mins looking at some garages across the street. To be fair, they did upgrade my room which was nice.