Hampton Inn Wichita East

Short weekend trip. As usual, Hampton Inn was great. Clean, very nice accommodations, friendly service, and competitively priced. Everything you need for a trip. The family loved it.

Disappointed with the stay. When we booked it stated with room amenities refrigerator and microwave. When asked they said only a select few rooms have them, and since we booked through hotels.com they can not give us one of those rooms because of the lower cost we paid. They were not interested in helping their customers. It was also difficult to find someone at the desk during non checkin times. Ice machine was out and all they could say was yes we know it happens sometimes. So they were aware of the issue, but chose not to address it. We’ve always trusted Hampton inn but not after this experience.

The front desk girl was amazing, very friendly and helpful, not just to the guests but helped in the breakfast area as well. I know the girl in the breakfast area was new but didn’t get things out until we had to leave which was 10:00am.

You were missing microwaves snd refrigerators in most rooms. Had to constantly reprogram keys. Really tough with a Five-year-old grandson that you had to take up and down the stairs because they programmed the keys to end Over a day be before you’re checking out. This happened twice.

The lady was never st the front desk, always in the dining area. She was rude at first when I arrived at 1 pm, stating there ws a chance my room wasn’t ready, because check in is st 3. I told her that it listed as “express check in”, and she rudely told me I was wrong. Only stayed so my children could swim. I doubt we’ll be back.