I recently stayed at Mia Resort, which was advertised as a luxury hotel, but unfortunately, the experience was far from satisfactory. From the very beginning, the communication was poor at best. I received incorrect information prior to check-in, setting the tone for a frustrating stay.
Upon checking in, I was surprised to find my room decorated for a "Happy Anniversary." There was no anniversary to celebrate, making this an embarrassing and unnecessary addition to the room. Later that night, the power went out, and we were not informed that the air conditioning would need to be manually reset. This resulted in our baby's room becoming dangerously warm. Babies are particularly vulnerable to overheating, and in the worst-case scenario, this could have been fatal. We only discovered the situation thanks to an alarm on our baby monitor warning of the heat.
To add to the discomfort, there was a persistent banging noise in the room that the hotel staff could not identify or resolve. This noise made it difficult for our baby to nap, compounding the stress of the situation. Although the banging eventually stopped, the hotel never figured out what it was.
Miss Quinn, the front desk manager, took over the communication and did her best to assist us. However, despite all the issues we faced, there was no effort to compensate for our troubles. While we were allowed an early check-in and a late check-out, these were benefits already included with my Hotels.com Gold membership and did