Very slow sewrvice at reception, and checkin was not as planned...we had ordered a room for 3 people, a room with 2 double beds. The people in the reception did not understand this - so checkin took 30 minutes. Also bad que-cultur, people from Germany had a kind of preference i think, they did not stay in line to wait for their turn.
The hotel is not new...but rooms was clean and ok.
Monday evening we wanted food, we sat outside, looked at the menu, but no one asked us for orders, so i went inside and asked at 22.03 - they told us kitchen closed 22.00...so not flexibility - and no food. The vending machine was also empty - no one took responsibility to maintain the machine too.
Will probably find anothert hotel next time in Frankfurt.