Rio Othon Palace

Glimrende beliggenhet, men litt nedslitt hotell som kunne ha godt av en oppgradering.

Veldig fint hotell med god beliggenhet

Flott beligenhet mtp strender. Herlig takterassen og bra service. Litt smårusk når det gjelder renslighet, men jevnt over fornøyd.

Vi hadde et fantastisk opphold i en flott leilighet med (innebygget) terrasse med fantastisk utsikt over Copacabana

Excellent service and locations

This is a very nice hotel, but we weren't aware the beachfront location meant we would be exposed to the very loud music blasting from the late-night souvenir vendors lined up along the beachfront. The front desk changed our room to one facing a quieter side street, but the toilet in that room didn't flush well and the air conditioning was very loud. So the front desk again accommodated us and changed us to another room. High marks for their service and understanding of our need to get a good night's sleep!

Service was very good everyone was very friendly. Rooms were not clean. First room we had black mold in the bathroom and the towels were dirty. We got moved to another room. That room the curtains had mold on them and we found ants in the bed. For how much we were paying each night it’s not acceptable. Liked having the valet for the car and everyone at the front desk was very nice and helpful. Good location right on the beach close to places to eat and bars as well.

Specific to my situation: The booking department "forgot" my reservation, then tried to charge me several times the agreed upon price for a "new reservation". After wasting more than an hour of my vacation arguing with several employees, they finally acquiesced and charged me the agreed upon price. General commentary: Staff was rude and unhelpful, except in the last minute or two before expecting a tip. Check In and Check Out were continuously understaffed over my several day stay with huge lines of people generally waiting 30+ minutes to be helped. Rooftop pool is underwhelming, at best.

Booked and fully paid for 4 months in advance with Hotel.com and promised VIP fast check-in....NOT!!!! I’ve stayed here on 3 or 4 previous occasions so this was disappointing. Rio had a problem with the public water supply and I can only say the taste of the water was disgusting... so much so I couldn’t drink the coffee and used bottle water for teeth brushing. Although the other hotel I stayed in had the same problem they obviously used different water for their coffee. I will return but hoping for improvement next year

The employees were awesome from the manager to the waiters and waitresses great experience. The A/C in the room was a not working properly but was not in the room enough to know until it was late at night. I would stay here again