The Park Lane Hong Kong, a Pullman Hotel

its amazing service and awesome location! every day we got a great welcome from all the staffs. I can't complain anymore.

Excellent location in Hong Kong. Everything works

The customer service during the check in was appalling. Absolute disgraceful to the name of such a great brand. I booked for 7 nights - my company and I often use Pullman’s because of the location and service. Due to unforeseen circumstances I had to arrive at the hotel early on the day of check in. After explaining the situation, the staff called the manager - Alan. Knowing that he had rooms available( previous staff offered me upgrade for extra HKD800), he lied directly to my face and said the hotel was fully booked last night and he couldn’t do anything. Then when I mentioned that I knew there were rooms available - he said yes but he needs to charge me extra. I just needed somewhere to rest for. Few hours before my room was ready. Usually staff go above and beyond and upgrade for no extra cost for brand loyalty. But no, instead he asked if I can pay extra for half a day charge. When I did not want to pay, he said the only option is downgrading to a twin room. And not only for the few hours, but the full 7 days. I was shocked someone as a manager in hospitality industry would do something like this but I was too tired and out of energy to discuss any further. So I accepted it. Is he going to refund me for the discrepancies of the 2 rooms for 7 nights? No I also left a day early. I think this awful customer experience needed to be shared. On the other hand, Sony was extremely nice and deserves to be recognised for great customer service.

Condition of the armchairs in room were not good: discolored/ scratched up. Decor a bit tacky. TV and channels were good. Was offered late check out until 3pm without asking, very nice. Toiletries were nice. Executive suite bathroom takes up a significant amount of the space in the room but to questionable benefit. Executive lounge access food was hit or miss. Cocktails were subpar. Breakfast at Playt was good.

Excellent service and friendly staffs