Millennium Knickerbocker Chicago

Sheets had blood on them. Cigarette found under bed. Charges added fees for what? We had same dirty linen all stay. Room was small and bath was filthy Desk clerk not wearing mask as were may guests Gangbangers in elevator showing off wads of cash to buddies on phones.

Location is perfect , nice shopping, restaurants and coffee places just steps away from it. The hotel itself is dated and may be because of the pandemic you would hardly see anyone of the hotel staff around ... . it feels sometimes like it’s an abandone place .... weird .... rooms are clean and beds are very comfy ...no complains in that sense .... like any other hotel is supposed to be a non smoking one however every night I came back to my room the smell from weed smoking was overwhelming .... that was bad .... other than that it’s a good place for a short visit

Other than parking issues I would definitely stay again.

The website stated that it had parking and it didn’t!!! Rooms were way smaller than it looked online..

Overall experience was disappointing due to covid its no longer a full service place of business.

The concierge was not very helpful with explaining how the parking worked

A friend and I went for a weekend in the city and got a very good rate of $94/night. We had stayed here before and had a nice stay. This stay was another story. The room we booked (Superior King) was very small. The three pillows were poor/wimpy. There was only one coffee, one small bar of soap, and one water glass in the room along with a scant roll of toilet paper. We were able to obtain the lacking items from the front desk but it was just not the same experience we had in the past. The staff was friendly and accommodating when they were available. When we checked out, we found an extra $100 applied to the credit card for a deposit which will not take 3-5 days to come off. You have my card, why do you need to apply a deposit for 2 nights? I realize COVID has hurt the downtown hotels but the simple things that are easy should not be overlooked/missed. We would not stay here again.

Arrangements had been made for checkin which were not communicated with other staff. Upon arriving, I was immediately met with aggressiveness from the manager, before saying a word. Trying to explain what the previous manager forgot to mention. The manager did not so one thing to help me but instead insinuate I was a “John” and was “discombobulated “. I do not drink and I have never sone drugs. I waited outside in the cold for an hour. Calling the police was my only option as my is and credit cards were in the room I wasn’t able to access I was threatened with being escorted by the police out. When everything showed I was right, not a single apology from this manager. I rejected the 25 dollar discount from Hotels.com, not from the Millennium Knickerbocker. Will never step foot in there again.

My check in associate was unfriendly and unhelpful. There were no carts to unload your baggage and the parking was across the street for an ungodly amount. The rooms were okay but the passage to them are in need of updating. There was no microwave available. However the bed was comfortable. Had I not gotten a deal from HOTELS.COM I do not think I would have stayed paying full price

The hotel wasn’t as clean as I would like and the hotel staff didn’t know how to properly charge me. They charged 2 different cards when I specifically told them to charge one.