Quality Suites Airport

The hotel is not of the quality of other Quality Inns we’ve stayed at. It needs updating.

We checked into a non smoking room at 11:00 pm that had a strong smoking smell. The desk clerk loaned us a spray bottle of “Weed Eliminator” spray for cannibas smoke smells. It helped mask the smell but did not eliminate it all night. There were no other available rooms. We discovered the window was open about three inches so apparently hotel personnel were aware of the issue. The room smelled like the spray when we first entered. The room was clean and comfortable and no other issues with our stay other than the smoke odor.

The house keeping was poor. The bathroom was really dirty. I took pictures. There was a water leak causing the ceiling to become wet and to was falling hitting me and my husband as we showered. The dust was thick. Mirror dirty. Under the sink dirty. Tub filthy. The lobby was beautiful. The clerk had poor customer service skills. He did his job by checking me in but he was not friendly. He did not tell me where the ice machine, vending machines were or what time breakfast was.

I talked with thus hotel several time to ensure my son would have no problems. They had things all mixed up including attaching our reservation with someone else’s. Then trying to make us pay for both rooms.

The hotel told me on the phone prior to booking that they do not operate their own airport shuttle but they will reimburse my uber fare. So when I arrived to the airport, I took an uber to the hotel and showed the front desk the total. They said no we won’t reimburse you, you had to call us so we would send an uber from our account to have it covered. This was not what I was told by the desk before booking and it was poor customer service not to honor their prior commitment. When it was time to leave, I went to the front desk and requested that they call an uber for me. The staff member berated me for not scheduling the uber in advance. The front desk did not recommend advanced uber booking during the check-in process so it was annoying to get lectured. The room and breakfast were fine. Not great but okay. The room was large but the layout was awkward. I got dropped off by a colleague after dinner on my first night there and he commented that the neighborhood looked dangerous. Also the location was inconvenient - pretty far from everything - the airport, the city, and downtown, so I had to spend extra on lyft to get around. Also it took 9-15 minutes for an uber/lyft to get to the hotel after being called because of the hotel’s poor location and the small city. If you’re staying a while, I’d recommend renting a car. Overall, I do not recommend this hotel. Spend a little more and stay somewhere you’ll feel safe in a better location with good customer service.